How can we help?
Payment
Pre-authorisationCan I leave a gratuity?How do I pay for a journey?How do you calculate fares for out-of-city pickups?Are parking fees and tolls included in my fare?How do I remove a payment card from my account?How can I receive a receipt for my journey?How do I change my payment method?How do I add a payment method?
Booking
Can I request black cars only?How do I request a journey?If I cancel a booking do I have to pay a fee?Can I request a journey in a different city?What is the Comments box for?Can I request a vehicle on behalf of someone else?Can I request several vehicles at once?How do I book in advance?How long will I have to wait?
Your journey
How do your chauffeurs clean your vehicles?How do I request a car with enough luggage space?Do your vehicles have child seats?What is not permitted in a Wheely vehicle?How do I review my journey history?Are Wheely cars accessible for wheelchairs?Am I insured?Can I bring my pet?What kind of amenities are Wheely vehicles equipped with?Can I smoke in the car?