How can we help?

London Fare Update May 2021

Can I leave a tip?

How do I pay for a journey?

How do you calculate fares for out-of-city pickups?

Are parking fees and tolls included in my fare?

What should I do if I think I overpaid?

Why has my automatic payment failed?

Why can’t I link a credit card to my account?

Why is the balance on my account shown in red?

Can I request black cars only?

How do I request a journey?

If I cancel a booking do I have to pay a fee?

Can I request a journey in a different city?

What is the Comments box for?

How does Wheely Assistant work?

What cities does Wheely cover?

How do I contact Customer Service?

Can I book a chauffeur to drive my own vehicle?

Airport transfers and automatic flight tracking

Health advice

How to request a car with enough luggage space?

Do your vehicles have child seats?

What restrictions does Wheely place on passengers?

How do I review my journey history?

What should I do if there’s been a safety incident?

What if I leave something in the car?

What should I do if I wasn’t satisfied with the service?

How do I apply the joint promotion with Citigold Russia?

How do I use promo codes?

How do I get a promo code?

Do I get a discount if I recommend Wheely?

Can I still book a Wheely home from the airport if I arrive from a high-risk area?

Will Wheely accept my booking if I need to travel to or from the hospital?

What if I notice that a chauffeur is looking unwell?

How do chauffeurs sanitise their cars?

My chauffeur did not provide some of these sanitary supplies. What should I do?

How do I become a Wheely partner or chauffeur?

Can I open a business account?

How do I set up push and email notifications?

My account has been suspended. Why?

How do I create my profile?