How can we help?
Payment
Authorisations and ChargesPre-authorisationCan I leave a gratuity?How do I pay for a journey?How do you calculate fares for out-of-city pickups?Are parking fees and tolls included in my fare?How do I remove a payment card from my account?How can I receive a receipt for my journey?How do I change my payment method?How do I add a payment method?
Booking
Can I request black cars only?How do I request a journey?If I cancel a booking, do I have to pay a fee?What is the Comments box for?Can I request a journey in a different city?Request a chauffeur for someone elseHow do I book in advance?Can I request several vehicles at once?How long will I have to wait?
Your journey
How do your chauffeurs clean your vehicles?What should I do if there’s been a safety incident?What if I leave something in the car?What should I do if am not satisfied with the service?How do I request a car with enough luggage space?Do your vehicles have child seats?What is not permitted in a Wheely vehicle?Am I insured?Are Wheely cars accessible for wheelchairs?How do I review my journey history?Can I bring my pet?Can I smoke in the car?What kind of amenities are Wheely vehicles equipped with?