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Perfect Airport Pickups
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Concierge
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Cities
London
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(By invitation only)
Moscow
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All Cities
Classes
Business
First
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Concierge
All Classes
For business
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FAQ
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Explore
Perfect Airport Pickups
The Chauffeurs
Concierge
The Academy
Chauffeur For a Day
Cities
London
Paris
Dubai
(By invitation only)
Moscow
Saint Petersburg
All Cities
Classes
Business
First
XL
Concierge
All Classes
For chauffeurs
Become a Wheely Chauffeur
Sign in
For business
Business Accounts
FAQ
Sign in
How can we help?
United Kingdom
Payment
Payment
Preauthorized charges
Can I leave a gratuity?
How do I pay for a journey?
How do you calculate fares for out-of-city pickups?
Are parking fees and tolls included in my fare?
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Payment issues
Payment issues
What should I do if I think I have overpaid?
Why has my automatic payment failed?
Why can’t I link a credit card to my account?
Why is the balance on my account shown in red?
Booking
Booking
Can I request black cars only?
How do I request a journey?
If I cancel a booking do I have to pay a fee?
Can I request a journey in a different city?
What is the Comments box for?
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Services
Services
How does Wheely Concierge work?
How do I contact Customer Service?
Airport transfers and automatic flight tracking
What if I’m travelling with a large group?
Your journey
Your journey
How do your chauffeurs clean your vehicles?
How do I request a car with enough luggage space?
Do your vehicles have child seats?
What is not permitted in a Wheely vehicle?
How do I review my journey history?
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Issues during the journey
Issues during the journey
What should I do if there’s been a safety incident?
What if I leave something in the car?
What should I do if am not satisfied with the service?
Promo codes and special offers
Promo codes and special offers
How do I use promo codes?
How do I get a promo code?
Do I get a discount if I recommend Wheely?
Profile
Profile
Can I open a business account?
How do I set up push and email notifications?
Why has my account been suspended?
How do I create my profile?
How do I update my profile?
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