How can we help?

Preauthorized charges

Can I leave a gratuity?

How do I pay for a journey?

How do you calculate fares for out-of-city pickups?

Are parking fees and tolls included in my fare?

What should I do if I think I have overpaid?

Why has my automatic payment failed?

Why can’t I link a credit card to my account?

Why is the balance on my account shown in red?

Can I request black cars only?

How do I request a journey?

If I cancel a booking do I have to pay a fee?

Can I request a journey in a different city?

What is the Comments box for?

How does Wheely Concierge work?

How do I contact Customer Service?

Airport transfers and automatic flight tracking

What if I’m travelling with a large group?

How do your chauffeurs clean your vehicles?

How do I request a car with enough luggage space?

Do your vehicles have child seats?

What is not permitted in a Wheely vehicle?

How do I review my journey history?

What should I do if there’s been a safety incident?

What if I leave something in the car?

What should I do if am not satisfied with the service?

How do I use promo codes?

How do I get a promo code?

Do I get a discount if I recommend Wheely?

Can I open a business account?

How do I set up push and email notifications?

Why has my account been suspended?

How do I create my profile?

How do I update my profile?