How to claim cleaning fee?
HOW TO CLAIM CLEANING FEE
1: As soon as you have discovered the soiling or the damage, stay polite and professional. Complete the trip to the final destination and go offline.
NOTE: Never ask the rider for cash or any other reimbursement.
2: Ensure that you're offline - driving a dirty car is against Wheely Service Quality policy.
3: Take detailed pictures of the damage/soiling.
4: Write a feedback detailing the incident and submit it to the support team.
5: Once the vehicle has been cleaned, submit the cleaning fee receipt within 48 hours of the trip stating the trip number, date and time of the trip.
NOTE: Failing to submit the receipt within the given period will affect the reimbursement.