All drivers are legally obliged to transport assistance dogs.
When in a vehicle, as a driver you must make sure dogs and other animals are suitably restrained so they cannot distract you while you are driving or injure anyone in the car or themselves if the car stops suddenly.
If your passenger wants to bring a pet along with them, they will need some form of protection for the car seat and, for dogs, a muzzle.
- Dogs, no matter how big they are, must be muzzled and kept on a leash while being transported. Ideally, the seat should also be covered using a blanket or a towel.
- For small animals like cats, rabbits, or rats, passengers should use special carriers, crates, or cages fitted with an absorbent pad or liner. For cats, either a crate with a waterproof bottom or a special rubber-impregnated carrier bag is recommended.
- Birds should be transported in a cage with a lined bottom.
- At no time should pets be allowed to move freely around the cabin.
Once a journey has been requested, passengers must inform Wheely that they will be travelling with a pet or animal. This needs to occur before the chauffeur has arrived to carry out the journey.