Face Coverings

Do I have to wear a face-covering?

It is no longer mandatory to wear a face-covering in your vehicle. If you choose to continue to wear a face-covering, it must be black, white, or blue and must cover your nose and mouth when worn. Face coverings should be plain and must not be multi-coloured, patterned or branded.

Do passengers have to wear face-coverings?

Currently, it is advised that passengers in Private Hire Vehicles should wear a face-covering.

If a passenger is not wearing a face covering, under no circumstances should you insist the passenger provides evidence of an exemption. Please abide by the following principles:

  • As a Chauffeur, you should strive to accommodate all passengers and deliver a high-quality service

  • You must not create a confrontational situation (for example insisting that passengers wear a face covering)

  • You will not be committing an offence if you allow a passenger to travel without a face covering

  • Your passenger may have an exemption.

Should I have spare face-coverings in the vehicle?

We recommend that you carry some spare, single-use, face coverings inside your vehicle away from passenger view, so that you may provide them to any passenger that requests one.

What should I do if I do not feel comfortable carrying a passenger who is not wearing a face-covering?

You are within your rights to refuse a journey to a passenger if they do not wear a face mask, but please do so without creating a conflict. In the event that you are not willing to carry a passenger who is not wearing a face-covering, please allow the passenger to remain in your vehicle whilst you step outside of the vehicle and contact Wheely Customer Service. They can then make alternative arrangements to transport your passenger.