Water in the Vehicle

To maximise your earnings and maintain the premium service we offer, we have adjusted our policy regarding the water that is provided in your vehicles.

From 1st September 2021, the brands that are required are Evian and Fiji; both 330ml and 500ml sizes are acceptable. Sports caps, as before, are not allowed.

These changes will be included in the Quality Checks from 1st September onwards.

Why have we made these changes to our water?

We have received customer feedback that the calibre of water in Wheely vehicles does not always match the quality of the service that Wheely chauffeurs deliver. For this reason, like our other amenities, we must ensure the items provided in the car reflect the high standards of chauffeuring that are provided. The little things our customers notice make a big difference in choosing Wheely and paying premium rates.

What are the benefits for you?

Customers use Wheely again and again for the same consistent, excellent service. With standardised water, the experience you deliver to the passenger will be elevated and will contribute to maintaining consistent 5-star ratings.

How will you purchase the bottles of water?

You are invited to purchase the water of your own accord from any supermarket, wholesaler, or online shop. If you are having trouble purchasing this water, please do not hesitate to contact us.

Can you use two different types of water in one journey?

No. The brand of water provided should be consistent on any one journey; only provide one brand of water at any one time.

Are there any requirements for the placement of the water?

Yes. The water should be placed so that the label is facing the middle of the car where the passenger is located.

What do the permitted waters look like?

What if you do not stock the named brands?

If you are found providing a brand or specification that is not outlined above during a quality check, our Quality Assurance Champion will require that you purchase enough water from them on the spot to ensure that you are covered for the rest of the working day.

If you have any further questions, please do not hesitate to contact londonpartners@wheely.com