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􀌿+44 20 4572 9067

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Partnership

Wheely is making changes to its business model Substitute you work Acquiring a New Vehicle Transferring to a new partner Uploading and keeping your documents up to date Wheely Luxury Chauffeur Skills Training Required Documents for Chauffeurs, Partners and Vehicles Becoming a Wheely Chauffeur

Amenities and Vehicle Features

Wheely Pin & Pocket Square Acqua Di Parma Scent Diffuser New Wheely Nameboard Policy Setting Ambient Lighting Water in the Vehicle Dashcam

Service standards

Cancellation policy Phone Etiquette during an Active Journey News Centre Number of Passengers in Vehicles Train Stations Lateness Privacy Airport Journeys Lost Property During the Journey Pet Transportation Communication Guide Chauffeur Dress Code Vehicle Standards

Performance Metrics

Wheely Reliability Metrics Quality Process

Mandatory Child Seat for V-Class

Visit Us

Visiting the Wheely London Academy

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Reservations and Wheely Chauffeur App

Chauffeur for a Day Airport Queue Zone Multiple Stops Pre-Booked Journeys Contacting the Passenger Concierge Tariff Pre-booked journey cancellation (release) policy Driving Hours Tariffs Parking Charges Contacting the Customer Service Team Where is the best place to meet a customer?Journey Statuses Extra Stop Reservation Information Downloading the Wheely Chauffeur App

Wheely Chauffeur App Issues

Difficulty accepting journeys due to status Minimum Requirements For Android and iOS Devices Updating the Chauffeur App Frozen Application

Issues during the journey

Actions to Take if a Journey is Terminated Penalty Charge Notices Receiving the Sign-Up Incentive Luggage Assistance Cleaning and Damage Accidents No-Show

Rating, Acceptance and Diamonds

Cancellation policy Late pickup penalty for Airport Meet & Greet journeys Diamonds Penalties Diamonds Acceptance Rate Star Rating

Earnings

Verification of journey with GPS issues Wheely Incentives The Chauffeur for a Day pricing Long pick-ups The Wheely Referral Incentive Statements of Earnings and VAT Commission Earnings

Joining Wheely

Vehicle Requirements Royal Borough of Windsor and Maidenhead Vehicle photos during sign-up Licensing Options

Exquisite chauffeured journeys. Available for iOS and Android.

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Wheely Ltd. Registered in England & Wales with company number 11473477. Registered office: The Monastery Barn, Syon Park, London Road, Brentford, TW8 8JF, United Kingdom.