How can we help?

How do I contact Wheely Partner team?

How to upload new/ expired documents?

COVID-19 (Coronavirus)

Congestion Charge for Private Hire Vehicles

Joining Fee Terms and Conditions

Purchase / collection of age-restricted items

Meeting passengers at the airport and train station

Lost Property

What should I do if a rider asks me to wait for them on a ride?

Pet transportation

Preferred chauffeur bookings

Assistant tariff

Driving Hours

What are the minimum requirements for Android devices for the application to work correctly?

How Can I change an option for my vehicle?

Android battery optimization

I can't accept the job/change my status/complete the job

How to Update the driver app?

Update the app and wifi connectivity

"Untrusted Developer" message

Passenger has too much luggage

How to claim cleaning fee?

What should I do in case of an accident?

When your passenger leaves something behind

What if the passenger doesn't show up?

Quality Process

Pre-bookings and Diamonds

What are diamonds and how to earn diamonds?

What is "Acceptance" and why is it changing?

What is my rating and how is it calculated?

I do not agree with the price of a job. What should I do?

How do you calculate the trip?

When do I get paid?

What commission does Wheely take?

Where can I see how much I have earned?

Какова комиссия Wheely в Краснодаре?

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How do I contact Wheely Partner team?