How can we help?

Face Coverings

Interacting with Passengers

Chauffeur Safety

Vehicle

New/Expired Documents

Onboarding

Vehicle Requirements

Uploading Documents

Becoming a Wheely Chauffeur

Dashcam

Lateness

Sharing Data (Including Journey Details)

Waiting for a Passenger

Meeting passengers at the airport and train station

Preferred chauffeur bookings

Assistant tariff

Driving Hours

What are the minimum requirements for Android devices for the application to work correctly?

How Can I change an option for my vehicle?

Android battery optimisation

I can't accept the job/change my status/complete the job

How to Update the driver app?

Update the app and wifi connectivity

"Untrusted Developer" message

Passenger has too much luggage

How to claim cleaning fee?

What should I do in case of an accident?

When your passenger leaves something behind

What if the passenger doesn't show up?

Quality Process

Pre-bookings and Diamonds

What are diamonds and how to earn diamonds?

What is "Acceptance" and why is it changing?

What is my rating and how is it calculated?

I do not agree with the price of a job. What should I do?

How do you calculate the trip?

When do I get paid?

What commission does Wheely take?

Where can I see how much I have earned?

Send us your feedback

How do I contact Wheely Partner team?