FAQ

Partnership

How to become a Wheely Partner

What are the partner requirements?

What are the vehicle requirements?

What documents and information do I need to provide?

Chauffeur Hub Parking

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Service standards

What should be in the vehicle

How to correctly greet passengers?

What to do during a ride

Pet transportation

How to upload new/ expired documents:

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Partner Promotions

Reservations and Wheely Driver App

How do I download the Wheely Partner App?

What information will I receive for each ride?

When should I press the “Arrived”, “POB” (Passenger On Board) and “Completed” buttons on a ride?

When picking up a passenger

When should I contact support team vs the rider?

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Wheely Driver App Issues

The app has frozen. What should I do?

I can’t accept the job/change my status/complete the job

Does our Android app on a Xiaomi phone ever lose track of your position and take you off the system?

Does our Android app on a Huawei phone ever lose track of your position and take you off the system?

"Untrusted Developer" message

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Issues during the journey

What if the rider doesn't show up?

When your passenger leaves something behind

What should I do in case of an accident?

How to claim cleaning fee?

Passenger has too much luggage

Rating, Acceptance and Points

What is my rating and how is it calculated?

What is "Acceptance" and why is it changing?

What are diamonds and how to earn diamonds?

Pre-bookings and Diamonds

Quality Process

Payments

What commission does Wheely take?

When do I get paid?

I do not agree with the price of a job. What should I do?

Where can I see how much I have earned?

How do you calculate the trip?

Wheely for Partners (UK)

Mission Accountants

Vehicle Insurance

Laundrapp - Laundry and Dry Cleaning

INZMO Phone Insurance

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How do I contact Wheely Partner team?

How can we help?

Partnership

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Service standards

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Partner Promotions

Reservations and Wheely Driver App

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Wheely Driver App Issues

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Issues during the journey

Rating, Acceptance and Points

Payments

Wheely for Partners (UK)

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