How can we help?

How to become a Wheely Partner

What are the partner requirements?

What are the vehicle requirements?

What documents and information do I need to provide?

Chauffeur Hub Parking

COVID-19

What should be in the vehicle

How to correctly greet passengers?

What to do during a ride

Pet transportation

How do I download the Wheely Partner App?

What information will I receive for each ride?

When to use the “Extrastop” button

When picking up a passenger

Adding parking charges to the journey

The app has frozen. What should I do?

I can’t accept the job/change my status/complete the job

Does our Android app on a Xiaomi phone ever lose track of your position and take you off the system?

Does our Android app on a Huawei phone ever lose track of your position and take you off the system?

"Untrusted Developer" message

What if the passenger doesn't show up?

When your passenger leaves something behind

What should I do in case of an accident?

How to claim cleaning fee?

Passenger has too much luggage

What is my rating and how is it calculated?

What is "Acceptance" and why is it changing?

What are diamonds and how to earn diamonds?

Pre-bookings and Diamonds

Quality Process

What commission does Wheely take?

When do I get paid?

I do not agree with the price of a job. What should I do?

Where can I see how much I have earned?

How do you calculate the trip?

How do I contact Wheely Partner team?

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