How can we help?

How do I create my profile?

How do I update my profile?

Are my payment details secure?

My account has been suspended. Why?

How do I set up push and email notifications?

How do I pay for a journey?

How do I add a payment method?

How do I change my payment method?

Can I leave a tip?

How do I view the receipt for my journey?

Why can’t I link a credit card to my account?

What should I do if I think I overpaid?

Why has my automatic payment failed?

Why is the balance on my account shown in red?

How do I request a journey?

How long will I have to wait?

How do I book in advance?

Can I request several vehicles at once?

Can I request a vehicle on behalf of someone else?

What cities does Wheely cover?

Can I use Wheely for airport transfers?

What if I’m travelling with a large group?

Can I book a chauffeur to drive my own vehicle?

How do I contact customer support?

How do I review my journey history?

What kind of amenities are Wheely vehicles equipped with?

Can I smoke in the car?

Can I bring my pet?

Are Wheely cars accessible for wheelchairs?

What if I leave something in the car?

What should I do if I wasn’t satisfied with the service?

What should I do if there’s been a safety incident?

How do I get a promo code?

Do I get a discount if I recommend Wheely?

How do I use promo codes?

How do I apply the joint promotion with Visa?

How do I apply the joint promotion with Citigold Russia?

Will the outbreak of COVID-19 change my Wheely experience?

Will your chauffeurs be wearing face masks?

Will you provide additional sanitary items?

My chauffeur did not provide some of these sanitary supplies. What should I do?

How do chauffeurs sanitise their cars?