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How do I create my profile?
How do I update my profile?
Are my payment details secure?
My account has been suspended. Why?
How do I set up SMS, push and email notifications?
How do I pay for a journey?
How do I add a payment method?
How do I change my payment method?
Can I leave a tip?
How do I view the receipt for my journey?
Why can’t I link a credit card to my account?
What should I do if I think I overpaid?
Why has my automatic payment failed?
Why is the balance on my account shown in red?
How do I request a journey?
How long will I have to wait?
How do I book in advance?
Can I request several vehicles at once?
Can I request a vehicle on behalf of someone else?
What cities does Wheely cover?
Can I use a Wheely for airport transfers?
What if I’m travelling with a large group?
Can I book a chauffeur to drive my own vehicle?
How do I contact customer support?
How do I review my journey history?
What kind of amenities are Wheely vehicles equipped with?
Can I smoke in the car?
Can I bring my pet?
Are Wheely cars accessible for wheelchairs?
What if I leave something in the car?
What should I do if I wasn’t satisfied with the service?
What should I do if there’s been a safety incident?
How do I get a promo code?
Do I get a discount if I recommend Wheely?
How do I use promo codes?
How do I apply the joint promotion with Visa?
How do I apply the joint promotion with Citigold Russia?