What should I do if a passenger has a pet?
Important: All chauffeurs are legally required to transport assistance dogs (unless they have a medical exemption noted on their Private Hire license). Failure to accept an assistant dog without an exemption will result in permanent deactivation from the Wheely platform and a notification to TfL.
Should the passenger have a pet with them, please do everything to accommodate it. Any animal classed as a domestic pet is accepted on Wheely journeys, this includes cats, dogs, rabbits and others.
If you are hesitant to take a pet for a reason, such as having an allergy, please contact the support team and they will assist the passenger in finding another vehicle. You should never abandon a passenger without ensuring an alternative option has been arranged.