What should I do if the passenger has soiled or damaged my vehicle?

Once you have completed the journey, please go offline and contact the Customer Service team with images. You will need to give details of the incident.

How do I receive payment for the cleaning service?

Once the vehicle has been cleaned, please submit the receipt within 48 hours of the trip stating the trip number, date, and time of the trip. Please note that failing to submit this receipt within 48hrs will affect your reimbursement.

Is there a cap on cleaning fees?

Yes, there is a cap of £75 for cleaning fees.