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Вызывая личного водителя, вы ожидаете высокого уровня сервиса. Задача Wheely — превзойти эти ожидания.

Водители

Водитель Wheely привезет все необходимое для вас и ваших близких

Личный помощник

Каждый водитель Wheely с гордостью соблюдает высокие стандарты сервиса, безопасности, этикета и конфиденциальности. Водители подтверждают свой профессионализм в Академии Wheely. 

Академия Wheely

О мелочах позаботимся мы, чтобы вы могли сосредоточиться на важном.

Комфортная встреча в аэропорту

What should I do if a passenger requests to occupy the front seat?
There is no legislation that prevents the carriage of passengers in the front passenger seat of a Private Hire Vehicle. Wheely’s primary concern is the safety of passengers and chauffeurs. Please contact Wheely Customer Service, if you are unable to complete your journey for any reason.

Number of Passengers in Vehicles

Are there any precautions in place at the Wheely London Academy?
Yes. Please ensure to use the provided hand sanitiser upon entering the building. Please remain a safe distance away from members of the team and do not shake hands with any members of the team to avoid transmission risks.

The Wheely office has been set up to ensure that all chauffeurs remain distanced; please do not move the chairs and respect the space of others around you.


Can I visit the Wheely London Academy if I have COVID symptoms?
If you are showing symptoms, or have been in contact with someone who may have COVID-19, please do not attend the office and stay home.

Interacting with the Wheely Team

Do I have to wear a face-covering?
It is no longer mandatory to wear a face-covering in your vehicle. If you choose to continue to wear a face-covering, it must be black, white, or blue and must cover your nose and mouth when worn. Face coverings should be plain and must not be multi-coloured, patterned or branded.

Do passengers have to wear face-coverings? 
Currently, it is advised that passengers in Private Hire Vehicles should wear a face-covering.

If a passenger is not wearing a face covering, under no circumstances should you insist the passenger provides evidence of an exemption. Please abide by the following principles: 
<ul>
<li>
As a Chauffeur, you should strive to accommodate all passengers and deliver a high-quality service
</li>
<li>
You must not create a confrontational situation (for example insisting that passengers wear a face covering)
</li>
<li>
You will not be committing an offence if you allow a passenger to travel without a face covering
</li>
<li>
Your passenger may have an exemption. 
</li>
</ul>
Should I have spare face-coverings in the vehicle?
We recommend that you carry some spare, single-use, face coverings inside your vehicle away from passenger view, so that you may provide them to any passenger that requests one. 

What should I do if I do not feel comfortable carrying a passenger who is not wearing a face-covering?
You are within your rights to refuse a journey to a passenger if they do not wear a face mask, but please do so without creating a conflict. In the event that you are not willing to carry a passenger who is not wearing a face-covering, please allow the passenger to remain in your vehicle whilst you step outside of the vehicle and contact Wheely Customer Service. They can then make alternative arrangements to transport your passenger.

Face Coverings

How should I interact with passengers?
<ul>
<li>
Please avoid physical contact with passengers unless assisting elderly or infirm passengers into, or out of the vehicle. Please do not shake hands at the start or the end of the journey
</li>
<li>
Please keep a respectful distance from your passenger whenever possible
</li>
</ul>
What should I do if I think the passenger may have COVID-19?
<ul>
<li>
Complete the journey as usual (the symptoms you are assuming the passenger has may not be COVID)
</li>
<li>
Contact the Customer Service team and inform them
</li>
<li>
Conduct a full sanitisation of your vehicle before completing any further journeys
</li>
<li>
Contact 119 if you start to show symptoms
</li>
</ul>

Interacting with Passengers

How do I keep myself safe?
Make sure to wash your hands properly with soap and warm water whenever you can. After touching passengers' belongings and luggage, ensure to sanitise your hands.

What should I do if I feel unwell?
<ol>
<li>
You must stay at home and no longer accept Wheely journeys.
</li>
<li>
Contact our Customer Service team and inform them that you are not feeling well.
</li>
<li>
Contact 119 and inform them of your symptoms and follow their advice.
</li>
</ol>
I need to undergo a period of self-isolation, what should I do?
Please follow all <a href="https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-and-treatment/" target="_blank" class="intercom-content-link">government instructions on quarantine periods</a>, whether this is from travelling abroad, or showing symptoms. Please also email <a href="mailto:londonpartners@wheely.com" target="_blank" class="intercom-content-link">londonpartners@wheely.com</a> to inform us of your quarantine.

Chauffeur Safety

How should my vehicle be set up?
<ul>
<li>
Inside the armrest, there should be two packets of Wheely branded tissues and one bottle of Aesop hand sanitiser
</li>
<li>
Two bottles of water in the door pockets (one bottle per door)
</li>
<li>
Chargers plugged in ready for the passenger to use
</li>
</ul>There should not be any other items in the passenger area.

What items should I have in the boot of my vehicle for hygiene purposes?
<ul>
<li>
Antibacterial/antiviral wipes to use on soft vehicle surfaces
</li>
<li>
Antibacterial/antiviral spray to use on hard vehicle surfaces
</li>
<li>
Sealable bags to dispose of any items left inside of the vehicle
</li>
</ul>Do you have a guide on the Wheely COVID-19 standards?
Yes. Please make sure you read the <a href="https://cdn.wheely.com/static.wheely.com/newsletter/1584718909012_COVID-19_Wheely_Standards_Deck_EN.pdf" target="_blank" class="intercom-content-link">COVID-19: The Wheely Standard pack</a> here and are completely compliant with them at all times.

How often should I be sanitising the vehicle?
You should sanitise the high-touch surfaces after every journey. These are the areas that the passengers touch such as:
<ul>
<li>
Seatbelts
</li>
<li>
Internal passenger door handles and seat adjusters
</li>
<li>
Central and door panel armrests, all buttons, and screens
</li>
<li>
Passenger phone chargers and light switches
</li>
</ul>You should also be fully sanitising your vehicle twice a day. At the start and the end of the shift, wiping-down all surfaces using disinfectant spray and single-use disposable cloths.

Vehicle

COVID-19

Аэропорт Внуково

Аэропорт Домодедово

Аэропорт Жуковский

Аэропорт Шереметьево

Между Внуково, Домодедово и Шереметьево

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