Will I get rewarded if a passenger leaves a positive comment about my service?
Yes. If a passenger has left positive feedback about their journey with you, you will receive a courtesy call from one of our Chauffeur trainers.
What if a passenger leaves negative feedback?
If a passenger has left negative feedback about their journey, this feedback will be investigated. You may receive a call from our quality control team to gain further information, which will be considered before any actions are taken. This may be a diamond deduction, or for more serious offences, waitlisting from the platform.
Will I be quality checked?
Our quality team conduct random quality checks to ensure that both you and your vehicle are compliant with Wheely Standards. These checks can be done in-person or remotely. If you are checked and fulfil all of the requirements, then you will be rewarded with diamonds. However, if you are not compliant with the standards, the quality control team may waitlist your account until the standards are met.