What should I do if I’ve had an accident and someone is injured?

If you or a passenger are severely injured and require emergency assistance, please immediately call 999.

What should I do if I've had an accident and both my passenger and I are safe?

  1. Immediately contact the Customer Service team and tell them your and your passenger’s condition, your location and the details of the incident. The Customer Service team will remove from you the current journey and will temporarily waitlist your vehicle. They will also send another vehicle for your passenger

  2. Take pictures of the accident and send them to the Customer Service team.

  3. Call the police to register the accident, if necessary.