london

paris

dubai

moscow

sochi

When you book a chauffeur, you expect more than just a driver. With the title comes a set of expectations.

The Chauffeurs

A Wheely chauffeur will bring whatever you and your loved ones need

Assistant

Wheely chauffeurs share a proud commitment to the highest standards for service, safety, etiquette, and discretion. Wheely's Academy is where chauffeurs prove that commitment.

The Academy

We focus on the details so that you can focus on what matters to you.

Perfect Airport Pickups

Wheely does offer the option to request black cars only. Open the app menu at the top left, select View Profile and then turn on the Black Cars Only toggle. Please note that enabling this option may increase waiting times.

Can I request black cars only?

<ol>
<li>
Open the Wheely app.
</li>
<li>
Select your service level.
</li>
<li>
Enter your pickup address. In most cases, your location will be automatically identified, but you can also enter the address manually or drop a pin onto the map.
</li>
<li>
Enter your destination; confirm the booking by tapping Request a Chauffeur or scheduling it in advance by tapping Schedule a Journey icon on the left.You will then receive the details of your chauffeur and the vehicle registration number in the app as an SMS or push notification.
</li>
<li>
For advance bookings, you will receive the details 20 minutes or so before your scheduled pickup time.
</li>
</ol>

How do I request a journey?

If you cancel a journey within 5 minutes of booking it is free of charge.

If you cancel any later or after your chauffeur has arrived, you will be charged a cancellation fee based on the service level requested. See <a href="https://wheely.com/en/cities/london" target="_blank" class="intercom-content-link">Cities and Fares</a> for more details.

If I cancel a booking do I have to pay a fee?

Yes. Open the app and request a journey as usual, entering the name of the city in the pickup search box.

Many cities have streets with identical or very similar names, so entering the city first will help to avoid any confusion.

Can I request a journey in a different city?

You can use the Comments box to add any specific instructions you may have for your chauffeur.

For example, if you’re not sure the pin on the map marks your exact pickup point clearly enough, use Comments to add additional details.

If you live in a gated community, you can let your chauffeur know a contact number to call a security guard in advance of arrival.

What is the Comments box for?

Yes, you can use your Wheely account to request a chauffeur for family, friends and clients.
<ol>
<li>
Request a journey as usual.
</li>
<li>
Tap the Book for Another Person icon on the far left-hand side.
</li>
<li>
Specify the passenger’s name and phone number by selecting them from your contacts or entering them manually.
</li>
<li>
Confirm the booking. 
</li>
</ol>The passenger will receive an SMS with the journey details, the chauffeur’s contact details, and the vehicle’s registration.

Can I request a vehicle on behalf of someone else?

Yes. Once you have requested your first vehicle, open the main menu by tapping the icon at the top left. Then simply tap Request One More.

Can I request several vehicles at once?

<ol>
<li>
Open the Wheely app.
</li>
<li>
Select your service level.
</li>
<li>
Enter your pickup address. In most cases, your location will be automatically identified, but you can also enter the address manually or drop a pin onto the map.
</li>
<li>
Enter your destination; confirm the booking by tapping the Schedule a Journey icon on the left. 
</li>
<li>
For advance bookings, you will receive the details of your journey, such as the name of your chauffeur and their vehicle registration, approximately 20 minutes before your scheduled pickup time. 
</li>
</ol>

How do I book in advance?

You will see the waiting time when you open the app to request a journey. This is based on the distance between you and the nearest available chauffeur as well as current traffic conditions.
The number of available chauffeurs is always higher in city centres and popular locations such as airports, train stations, hotels, and business centres. Waiting times may be longer out-of-town.

How long will I have to wait?

Booking

Moscow Domodedovo Airport

Moscow Sheremetyevo Airport

Moscow Vnukovo Airport

Moscow Zhukovsky Airport

Between Vnukovo, Domodedovo and Sheremetyevo

First

Сentral and south city districts, Vasilyevsky island

Petrograd side and north city districts

Other location

Saint Petersburg Pulkovo Airport

Hire one of our chauffeurs to drive your vehicle

Designated Driver

Business

Sochi

Krasnaya Polyana

Adler

Adler Airport

Mercedes-Benz E-Class, equipped with Mercedes-Benz KidFix child seats suitable for kids aged 3-12 years old