london

paris

dubai

moscow

sochi

When you book a chauffeur, you expect more than just a driver. With the title comes a set of expectations.

The Chauffeurs

A Wheely chauffeur will bring whatever you and your loved ones need

Assistant

Wheely chauffeurs share a proud commitment to the highest standards for service, safety, etiquette, and discretion. Wheely's Academy is where chauffeurs prove that commitment.

The Academy

We focus on the details so that you can focus on what matters to you.

Perfect Airport Pickups

How do I leave a gratuity for my chauffeur? If you leave a five star rating, you are given the option to ‘Compliment Your Chauffeur’ where you can also add a gratuity. You can do this as soon as the journey is completed, or later by going to your Journey History.

What gratuity can I add? You can add 10%, 15% or 25% of the journey fare.

Will my chauffeur receive the full amount? 
Yes, absolutely. The entire gratuity is paid directly to the chauffeur.

Will my receipt show the gratuity?
Yes, your receipt includes the entire fare including gratuity.

Can I leave a gratuity?

You can pay for journeys with a credit card, corporate credit card, or Apple Pay. Chauffeurs do not accept cash.

How do I pay for a journey?

Fares for pickup points outside the city boundaries are based on a set out-of-city tariff. Base fare, price per mile, and minimum fare all differ from those of the regular city tariff. Please check <a href="https://wheely.com/cities" target="_blank" class="intercom-content-link">Cities and Fares</a> for the official city boundaries and fares.

How do you calculate fares for out-of-city pickups?

No, any parking charges and tolls will be added separately to your final fare.

Are parking fees and tolls included in my fare?

To unlink a card from your account, open the menu at the top left of the Wheely app, tap Payment, select the relevant card, then tap Remove.

How do I remove a payment card from my account?

From the app menu, tap Payment, then Journey Receipts, and then set the toggle. You will then receive a pdf receipt by email after every journey. 

Can Wheely send receipts directly to my company’s finance team? 
Receipts for corporate card journeys can be sent to your business email or directly to your finance team. Go to Payment &gt; Journey Receipts &gt; Corporate Cards, then enter the relevant email address.

How can I find a receipt for a previous journey?
From the app menu, tap on Journey History, then the relevant journey, and finally View Receipt.

How can I receive a receipt for my journey?

You can only change your preferred payment method when requesting a journey. You will see an icon showing your current payment method displayed at the bottom of the screen; please tap the icon to choose a different payment option, which will then become your default option.

How do I change my payment method?

To link a credit card to your account, open the menu at the top left of the Wheely app, tap Payment and then Add Card.

Type in your card details, or use the camera to scan your card.

Apple Pay and corporate accounts are added automatically. If you wish to use a corporate credit card, your profile must contain your work email address.

Whenever you link a new credit card, your account will be charged £1. This anti-fraud measure verifies that your card is active and you will receive an immediate refund.

How do I add a payment method?

Payment

Moscow Domodedovo Airport

Moscow Sheremetyevo Airport

Moscow Vnukovo Airport

Moscow Zhukovsky Airport

Between Vnukovo, Domodedovo and Sheremetyevo

First

Сentral and south city districts, Vasilyevsky island

Petrograd side and north city districts

Other location

Saint Petersburg Pulkovo Airport

Hire one of our chauffeurs to drive your vehicle

Designated Driver

Business

Sochi

Krasnaya Polyana

Adler

Adler Airport

Mercedes-Benz E-Class, equipped with Mercedes-Benz KidFix child seats suitable for kids aged 3-12 years old