london

paris

dubai

moscow

sochi

When you book a chauffeur, you expect more than just a driver. With the title comes a set of expectations.

The Chauffeurs

A Wheely chauffeur will bring whatever you and your loved ones need

Assistant

Wheely chauffeurs share a proud commitment to the highest standards for service, safety, etiquette, and discretion. Wheely's Academy is where chauffeurs prove that commitment.

The Academy

We focus on the details so that you can focus on what matters to you.

Perfect Airport Pickups

For the application to work correctly, we have prepared a list of minimum requirements for Android devices:
<ul>
<li>
Android version — 10.0 and higher.
</li>
<li>
RAM — Minimum RAM of 3 GB.
</li>
<li>
Processor modes — Qualcomm Snapdragon (version 630 and higher), Samsung Exynos, Hisilicon Kirim.
</li>
<li>
Location hardware — The device must have A-GPS and GPS + GLONASS + GALILEO.
</li>
</ul>These requirements can be found in the list of characteristics when choosing a device.

On which devices does the application work the best?
<div class="intercom-container"><img src="https://wheely-5295eca8f38f.intercom-attachments-7.com/i/o/221298359/ec1e345a4816ff0f960b9bf4/GqaRIKznjhEEnCUULnE6Y_U7u--2XnDSCw1jRsoaKYEiDsmcEtIacgsdD2reEGxut-XgLdbU4tSkHu1VL7aOMOevUJo6OTAFiKRftkupipeWbvbUs4eTvIZC4dwaGWRoheB1D1k"></div>Devices that the application will no longer work on:
Since November 2019, Huawei Android smartphones no longer feature Google services and the Google Play store. Instead, the company now uses its own services and AppGallery store, which do not support the Wheely application.
Please note: this does not apply to Honor devices released since the beginning of 2021.

Minimum Requirements for Android Devices

To open a business account, please contact <a href="mailto:b2b@wheely.com" target="_blank" class="intercom-content-link">b2b@wheely.com</a> or <a href="https://wheely.com/corporate" target="_blank" class="intercom-content-link">complete the form</a>.

Can I open a business account?

Providing your email address allows you to receive emails containing journey details as well as confirmation of advance bookings, cancellations and refunds. You will also receive occasional updates about the latest news and exclusive offers. You can unsubscribe at any time by tapping Unsubscribe at the bottom of any email.

When you book a journey, you will also receive the details of your chauffeur, contact number and the vehicle’s number plate. You will receive these details via push notifications.

To receive push notifications, simply allow this option when you open the app for the first time. You can also activate and deactivate them in your device settings under Notifications.

Your privacy is protected at all times and your personal information is never shared with any third party.

How do I set up push and email notifications?

If you receive a message stating that your Wheely account has been suspended, it means the Wheely security team has spotted irregular activity on your account and deactivated it to protect you from any fraudulent use. If this happens, please contact our Customer Service team in-app by clicking on Contact Customer Service or emailing <a target="_blank" class="intercom-content-link">support@wheely.com</a>.

Why has my account been suspended?

<ol>
<li>
Install the <a href="https://app.adjust.com/1qhoo4?deep_link=wheely%3A%2F%2Frequest%2F" target="_blank" class="intercom-content-link">Wheely application</a>.
</li>
<li>
The first time you open the app you will be asked for your mobile number and email address. This is so you can receive journey information and other useful notifications.
</li>
<li>
Enter your name.
</li>
<li>
Next, link your credit card. Use the camera on your device to scan your card, or enter the details manually.
</li>
</ol>If you ever sign out of your profile, you will need to request a code to log back in. This code will be texted to the relevant phone number.

How do I create my profile?

You can change your name, phone number and email address at any time. Open the main menu by tapping the icon on the top left. Select View Profile then Edit.

You can also add your most frequent destination addresses – home and work for example – making it faster and easier to book a journey.

How do I update my profile?

Your payment and financial data are completely secure as certified by the Payment Card Industry Data Security Standard (PCI DSS). Wheely does not store or record your credit card information.

Are my payment details secure?

Profile

Moscow Domodedovo Airport

Moscow Sheremetyevo Airport

Moscow Vnukovo Airport

Moscow Zhukovsky Airport

Between Vnukovo, Domodedovo and Sheremetyevo

First

Сentral and south city districts, Vasilyevsky island

Petrograd side and north city districts

Other location

Saint Petersburg Pulkovo Airport

Hire one of our chauffeurs to drive your vehicle

Designated Driver

Business

Sochi

Krasnaya Polyana

Adler

Adler Airport

Mercedes-Benz E-Class, equipped with Mercedes-Benz KidFix child seats suitable for kids aged 3-12 years old