What is an acceptance rate?
Your acceptance rate is % of journeys you have accepted from the last 200 requests to accept a journey on the Wheely App (e.g. if you have had 200 requests and accepted 150 journeys your acceptance rate is 75%).
Where can I see my acceptance rate?
Your acceptance rate is located on the main menu in the chauffeur app.
What should I do if I cannot accept a journey?
If you are not in a position to accept a journey, then please set your status to offline. This way, you will not be sent journeys you are unable to accept.
What happens if I have a low acceptance rate?
If your acceptance rate is lower than 80%, then you will not be eligible to your weekly incentives.
Weekly incentives allow you to earn between £400-1000 extra per week, so it is in your interest to maintain access to these.
You will be required to come into the Academy to complete 2days of accreditation and your first aid course.
Why is there a change to the acceptance rate policy?
Our passengers need total reliability and a very high quality service.
Can I be asked to be unassigned from a journey?
Not unless there is an issue with your car or yourself.