I have been waiting for the passenger for a while, what should I do?

If you have been waiting for the passenger for 20 minutes, please attempt to contact the passenger to enquire when you can expect them. If they specify a time, please wait for the passenger.

If you are unable to contact the passenger, please contact the support team and they will advise you.

What if I’m at the airport?

Please follow the same procedure as above. However, please wait 90 minutes before contacting the passenger or support team.