When should I mark myself as ‘Arrived’?
You should mark yourself as arrived once you have arrived at the pick-up location, and are standing waiting for the passenger by the door (with an umbrella open, if it is raining/snowing).
When should I press ‘Begin journey’?
Once you have greeted and seated the passenger, please select 'Begin journey.'
During airport journeys please select 'begin journey' once you have greeted your passenger in arrivals.
When should I mark the journey as ‘Complete’?
Once the passenger has left the vehicle, and it is clear that the journey is finished, you should press the button to complete the journey.