What information will I be able to see on a journey?

You will always be able to see:

  • The pick-up address

  • The date

  • The time of the pick-up

  • The passenger’s first name

Passengers may give further information such as their drop-off address and flight number.

What is the comment section?

The comment section allows passengers to leave specific requests relating to their journey. You must read this section and check that you are able to adhere to their requirements. Please refer to the screenshot below to see an example of the comment section.

Please follow any specific pick-up instructions that they request. If they ask for a specific item and you are unable to adhere to this, such as a child seat, please immediately contact the Customer Service team.