The ASAP journey I received has a specific booking time, and I can’t get there on time, what should I do?
If your ETA is later than the time requested by the passenger, please contact the Customer Service team to advise them of your lateness. The Customer Service team will then contact the passenger.
I’m running late for a pre-booked journey, what should I do?
When you reserve a pre-booked journey, you are committing to arrive at the pick-up point on time. Please plan ahead and allow enough time to prevent a delay for the passenger. Should you be running late in unavoidable circumstances, please contact the Customer Service team. Their priority will be to assign the journey to the closest chauffeur, which may result in the journey being re-assigned. If you are repeatedly late for pre-booked journeys, then your ability to book these journeys may be restricted.