The ASAP journey I received has a specific booking time, and I can’t get there on time, what should I do?

If your ETA is later than the requested time by the passenger, please contact the support team to advise them of your lateness. The support team will then contact the passenger.

I’m running late for a pre-booked journey, what should I do?

When you reserve a pre-booked journey, you are agreeing to arrive at the pick-up point on time. Should you be running late, please contact the support team. They may attempt to re-assign the journey to a closer chauffeur. If you are the closest chauffeur to the passenger, they will ask you to continue onto the passenger. If you are repeatedly late for pre-booked journeys, then your ability to book these journeys will be turned off for a set period of time determined by our quality team.