Meeting the Passenger

  1. Meet your passenger outside the vehicle with the door open.

  2. Welcome the passenger with: “Good Morning / Good Afternoon / Good Evening (passenger name).*

  3. If they have luggage, take the luggage and sit the passenger(s) down first. Then load the luggage into the boot.

  4. If it is raining, please meet the passenger(s) with an umbrella and accompany them to your vehicle while keeping the passenger(s) under your umbrella.

*Note: Please only use the passenger's name this one time, afterwards you should address the passenger as Sir/Ma'am.


Ask the passenger three questions:

1. "Do you have a preferred route to (DESTINATION)?"

If they do, please follow their preferred route. If they do not state a preferred route, please use google maps to guide you to their final destination.

2. "Are you comfortable with the temperature in the vehicle or would you like me to adjust it?"

The default temperature setting is between 20-22 degrees, using A/C to maintain a cycle of air in the vehicle to avoid any poor, stale smells.

3.“Would you like to listen to the radio or connect your device?"

When arriving at the pickup location, please ensure that the radio is off. Should the passenger ask for the radio on, but not specify a station, please turn on Classic FM at low-medium volume (e.g. a 3 out of 10).

You must easily be able to explain to passengers how to connect Bluetooth in case they ask, and you MUST know how to end that connection without leaving any of their synchronized data in your vehicle.

How to deactivate a device from the list:

  • Go to Menu, select Phone, select the Device from the list and Deauthorize from your vehicle’s phone list, end with Confirm.

Important: The menu in your Mercedes-Benz vehicle may differ from others and regular updates are rolled out from the manufacturer. The above is the standard method to remove a device from the phone list, however, you should make sure to check which is the correct method in your vehicle. This is your responsibility. We rely on you to keep our passengers’ data safe.

Please note, you may be asked how to connect and safely disconnect a passenger’s device during a Quality Check.