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Partnership
New/Expired Documents
How do I book an accreditation session after I have created my Partner account?
How do I contact Wheely Partner team?
Becoming a Wheely Chauffeur
Accreditation
Vehicle Requirements
Required Documents for Chauffeurs, Partners and Vehicles
Dashcam
Acqua Di Parma Scent Diffuser
Wheely Pin & Pocket Square
Wheely Nameboard Policy
Water in the Vehicle
Service Standards
Pet Transportation
Lost Property
Communication Guide
Chauffeur for a Day
Chauffeur Dress Code
Vehicle Standards
Arriving at the Pick Up Point
Meeting Passengers at the Airport
Standard Phrases
Privacy
Phone Etiquette during an Active Journey
Number of Passengers in Vehicles
Lateness
During the Journey
Wheely Reliability Metrics
Quality Process
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Reservations and Wheely Chauffeur App
House Vs. Person Icon
Contacting the Passenger
Downloading the Wheely Chauffeur App
Journey Statuses
Reservation Information
Pre-booked journey cancellation (release) policy
Pre-Booked Journeys
Parking Charges
Driving Hours
Multiple Stops
Contacting the Customer Service Team
Wheely Chauffeur App Issues
Minimum Requirements For Android Devices
Frozen Application
Updating the Chauffeur App
Unable to Accept Journeys and Change Status
Issues during the journey
Cleaning and Damage
Actions to Take if a Journey is Terminated
Accidents
No-Show
Luggage Assistance
Lost & Found
Rating, Acceptance and Diamonds
Diamonds
Star Rating
Acceptance Rate
Payments
Statements of Earnings and Invoices
Long pick-ups
How do you calculate the trip?
The Chauffeur for a Day pricing
Wheely Incentives
When do I get paid?
Earnings