london

paris

dubai

moscow

sochi

When you book a chauffeur, you expect more than just a driver. With the title comes a set of expectations.

The Chauffeurs

A Wheely chauffeur will bring whatever you and your loved ones need

Assistant

Wheely chauffeurs share a proud commitment to the highest standards for service, safety, etiquette, and discretion. Wheely's Academy is where chauffeurs prove that commitment.

The Academy

We focus on the details so that you can focus on what matters to you.

Perfect Airport Pickups

Please contact your dedicated Account Manager for assistance or our <a href="https://wheely.com/en/faq/uk/2394850/4134526" target="_blank" class="intercom-content-link">Customer Service Team</a>.

Issues logging into the customer area

If you have an existing Business Account with Wheely, you are able to login <a href="https://business.wheely.com/login" target="_blank" class="intercom-content-link">here</a>.

You then will be able to sign in using your mobile phone number and a one-time security passcode which you will receive by text message.

How do I log into the portal?

Logging in

If your Business Account has outstanding debt, you are able to log into the desktop portal <a href="https://business.wheely.com/login" target="_blank" class="intercom-content-link">here</a> where you can locate the Billing tab. From here, you will be able to locate the outstanding invoice and click Pay.

If you are unable to do so or have any issues paying an outstanding invoice, please contact your dedicated Account Manager who will be happy to assist.

What do I do if I have outstanding debt?

You are able to change the billing email address by logging into the desktop portal <a href="https://business.wheely.com/login" target="_blank" class="intercom-content-link">here</a> and locating the Billing tab. You are then able to click the gear symbol next to the Payment Method to open Settings. 

Underneath Email Address For Bills you are able to change the current email address or add new or multiple addresses. 

Note that there is not an option to have no billing email address. To delete the sole address you would have to add a second and then delete the first.

How do I change or add to the email address which the invoice is sent to?

The payment method is automatically set to a credit card.

Please contact your dedicated Account Manager if you’d like to change the payment method to payment via bank transfer.

If you would like to change the card on the system, then please log in to the desktop portal <a href="https://business.wheely.com/login" target="_blank" class="intercom-content-link">here</a> and locate the Billing tab. 

You are then able to click the gear symbol next to the Payment Method to open Settings.

Underneath Payment Details you are able to change the current card on your account.

How do I change my payment method?

You will see your current monthly total spend in the Billing section at the top left of the page in the Web Portal, which includes the Wheely for Business service fee and VAT.

To view spend by department: 
<ul>
<li>
Open Journeys
</li>
<li>
Select By Departments 
</li>
<li>
You can select a specific department in All Journeys
</li>
</ul>To view spend by employee: 
<ul>
<li>
Open Journeys
</li>
<li>
Select By Employees
</li>
<li>
You can also select a specific employee in All Journeys
</li>
</ul>

How do I keep track of my spending?

You will find the complete history of your transactions in Billing. Any invoice can be downloaded any invoice as a PDF, and itemised invoices in XLS. Please note: Itemised invoices do not cover the cost of Wheely For Business Services.

How do I download a monthly itemised report of journeys?

The itemised journey invoice includes:
<ul>
<li>
Journey Number
</li>
<li>
Journey Date
</li>
<li>
Start time of the journey
</li>
<li>
End time of the journey
</li>
<li>
Reference
</li>
<li>
Distance of the journey (in miles)
</li>
<li>
Duration of the journey
</li>
<li>
The amount of paid waiting time
</li>
<li>
Pickup location
</li>
<li>
Drop off location
</li>
<li>
Price of the journey
</li>
<li>
Booker's name
</li>
<li>
Department of booker
</li>
<li>
Passenger's name
</li>
<li>
Review
</li>
<li>
Link to invoice for the specific journey
</li>
</ul>

What information does an itemised invoice show?

To find an itemised invoice please click on the Billing tab and here you will see a list of all current and previous invoices. You are able to download this as an XLS file which will give a full and itemised breakdown of each journey taken within that month. You are also able to download your invoice as a PDF file but this will only show the total cost of journeys, the service fee and the VAT which is added only to the service fee amount.

Where can I find itemised invoices?

You receive your monthly invoice by email at the beginning of each month.

Your account Administrator can access the final invoice in the Billing tab of the Wheely for Business portal.

How do I see my latest invoice?

Billing

For making amendments in the Web Portal: 
<ol>
<li>
Go to the Journeys tab and click on the journey number.
</li>
<li>
From here you are able to edit the dropoff location and add additional stops as well.
</li>
<li>
You are also able to add a special request or reference to the journey.
</li>
</ol>For making amendments in the App:
<ol>
<li>
Open the Wheely App and the scheduled journey should automatically appear. 
</li>
<li>
Click Edit Journey.
</li>
<li>
You are then able to change the dropoff location, adjust the pickup time, change payment method, add a comment, add a reference, view the journey details or cancel the journey. 
</li>
</ol>If you wish to change the pickup location, you will be required to cancel the journey and book another with the amended address.

How do I amend my booking and add requests?

<ol>
<li>
Go to the Employees tab and select New Employee.
</li>
<li>
Add the employee’s phone number to send an invitation containing further instructions.
</li>
</ol>You are also able to contact your dedicated Account Manager who will be pleased to assist you in adding any users or admins to the account

How do I add an employee to my corporate account?

The admin who makes the booking can see the status of any active journey in Journey History.

Passengers can check the itineraries of active journeys in two ways.
<ol>
<li>
Clicking on Journey History.
</li>
<li>
Clicking the link in the text message they receive when the journey has been booked.
</li>
</ol>

How do I keep track of active journeys?

1. Go to Journeys and select the relevant journey number to the left.
2. Click Cancel Journey.

Users may also cancel their journeys via the Wheely app by clicking Edit Journey and then Cancel Journey.

How do I cancel a journey?

<ol>
<li>
When booking a new journey on the Web Portal, click Add Guest Passenger.
</li>
<li>
Enter the passenger’s name and mobile phone number. 
</li>
</ol>Your guest passenger does not need to install the Wheely application; they will receive a confirmation text message containing a link to track the status.

How do I schedule a journey on behalf of someone else?

Via the Wheely for Business portal
<ol>
<li>
Click New journey and enter the journey details. You do not need to enter the destination as your chauffeur will ask.
</li>
<li>
Click Request a Chauffeur.
</li>
</ol>Via the Wheely app
<ol>
<li>
Enter the pickup address or pinpoint it on the map.
</li>
<li>
Tap Next and enter the details. You do not need to enter the destination as your chauffeur will ask.
</li>
</ol>Booking in advance
Book a new journey as usual, click Schedule, and enter the date and time required.

Booking for another person
Book a new journey as usual, click Add guest passenger, and enter the passenger’s name and phone number.

Your guest passenger does not need to install the Wheely app, and will receive a confirmation text message containing a link to track the status. 

Ordering multiple journeys
After booking the first journey, simply click Request One More.

Meet and Greet with Name-Board
If you would like to be met by a chauffeur holding a name-board, simply add your request in the Add a Comment section.

How do I book a journey?

Managing journeys

Go to By Departments within the Journeys tab to view your teams, add new ones and monitor spending.

How can I break down spending by department?

<ol>
<li>
Go to Employees and select the relevant user.
</li>
<li>
Set the Monthly Limit and click Save Changes.
</li>
</ol>

How do I set spending limits?

Only an Admin has access to assign other users the role of Admin
<ol>
<li>
Go to the Employees taband select the relevant user.
</li>
<li>
Click on Role, select Admin from the drop-down menu, and click Save Changes.
</li>
</ol>

How do I assign the admin role?

<ol>
<li>
Go to the Employees tab and select the relevant user.
</li>
<li>
Click Delete Employee.
</li>
</ol>

How do I remove an employee account?

<ol>
<li>
Go to the Employees tab. 
</li>
<li>
Select the relevant user and make the required amends.
</li>
</ol>

How do I edit employee profiles?

When booking a journey, you can state its purpose by selecting Add Reference.
This may help in attributing costs to certain clients or cost centres, or simply ensuring journeys are undertaken in accordance with company policy. The purpose is shown in the journey invoice.

How do I state the purpose of a journey?

Additional features

Moscow Domodedovo Airport

Moscow Sheremetyevo Airport

Moscow Vnukovo Airport

Moscow Zhukovsky Airport

Between Vnukovo, Domodedovo and Sheremetyevo

First

Сentral and south city districts, Vasilyevsky island

Petrograd side and north city districts

Other location

Saint Petersburg Pulkovo Airport

Hire one of our chauffeurs to drive your vehicle

Designated Driver

Business

Sochi

Krasnaya Polyana

Adler

Adler Airport

Mercedes-Benz E-Class, equipped with Mercedes-Benz KidFix child seats suitable for kids aged 3-12 years old

How can we help?

Logging in

Logging in

Managing journeys

Managing journeys

Billing

Billing

Additional features

Additional features