Concierge

Select patrons may use Wheely’s chauffeurs as assistants to handle diverse errands and free up precious time.

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As a special service for our most loyal passengers, Wheely chauffeurs can fetch your belongings, handle your shopping, and make personal deliveries in appropriate style.

Save your focus and time for what matters. Let a trusted Wheely chauffeur handle tasks on your behalf with the utmost care and attention. This exclusive service is available both on demand and for any pre-scheduled time — directly through the Wheely app.

White-glove Service

We built this service for errands where trust, taste, and touch matter — whether that's picking up the perfect wine pairing for dinner, couriering sensitive documents, or hand-delivering a surprise gift. Your chauffeur can also wait in queues for coveted items that can’t be reserved.

Direct, Private Communication

Add detailed notes, choose between options, and collaborate on personalisation touches directly with your chauffeur — all inside the Wheely app. The chat window won't reveal your phone number, and will only close upon the errand's completion.

Employee-like Attitude

Even if a store is unexpectedly closed, an item is out of stock, or a delivery recipient is unavailable, your Wheely chauffeur — like any good personal assistant — will thoughtfully communicate with you and find a way to see the task through.

The Concierge feature is available in London, Paris, Moscow, and St. Petersburg for all Wheely customers who have taken 10 or more journeys — and in Dubai by special invitation.

Book your Concierge

Select ‘Concierge’ in the app.

Add your instructions to the “Add a Comment” box, then receive live updates from your chauffeur as they complete their assignment.

The cost of any purchase will be added to the final fare.

You will find this and other features in the Wheely app. Available for iOS and Android.