london

paris

dubai

moscow

sochi

Вызывая личного водителя, вы ожидаете высокого уровня сервиса. Задача Wheely — превзойти эти ожидания.

Водители

Водитель Wheely привезет все необходимое для вас и ваших близких

Личный помощник

Каждый водитель Wheely с гордостью соблюдает высокие стандарты сервиса, безопасности, этикета и конфиденциальности. Водители подтверждают свой профессионализм в Академии Wheely. 

Академия Wheely

О мелочах позаботимся мы, чтобы вы могли сосредоточиться на важном.

Комфортная встреча в аэропорту

We received some excellent feedback last week from you expressing your appreciation for the increased minimum fare. In line with this, we will be testing a minimum fare incentive this week.

The Details
From 6am-10am, Monday - Friday the minimum fare for all Business journeys will be £35. The minimum fare for First and XL journeys will be £45.

Do all journeys count?
All completed journeys will be eligible for the minimum fare.
Cancellations and no-shows are not eligible.

Why can't I see the minimum fare on the journey screen?
The minimum fare will be applied at the end of the week, and you will receive this in the form of an incentive in your weekly earnings the following Monday.

Guaranteed Minimum Fare in the Morning

How is the incentive calculated?
Journeys where driving to the pick-up location is longer than between the pick-up location and final destination will be compensated. For example, you drive 10 miles and 15 minutes to pick up Anna. The journey with Anna only takes 5 miles and 2 minutes. You will be compensated 5 miles and 13 minutes. 

Long-distance compensation is calculated exactly the same as journey tariffs. For Business, the miles and minutes are compensated at £0.75/minute and £1.2/mile. For First &amp; XL, it is compensated at £1.10/minute and £1.75/mile.

Is there a cap on the maximum compensation?
The maximum compensation is capped at £30. 

When will I be paid out? 
The compensations are paid out weekly on Monday. However, you can also check the compensated amount daily in the app in the Incentives Feed. Please keep in mind that the number in the app is updated every 24 hours and not after each completed journey.

What journeys qualify for the incentive?
All journeys except pre-booked journeys reserved by you.

Who is eligible for long pickup compensations?
Any active Chauffeur who has a weekly acceptance rate for the previous week of 90% or above.

How often do we measure your acceptance rate and decide your eligibility?
Every week on Monday.

Long pickups

How does the sign-up incentive work?
To receive the sign-up incentive:
<ul>
<li>
Register a new Chauffeur account, add all the necessary documents, and register for Accreditation
</li>
<li>
Successfully pass the Academy Accreditation and have a vehicle assigned to your account
</li>
<li>
After accreditation and within 28 days from the date of activation, complete the required number of journeys. As a rule of thumb, the countdown starts once you can go online on the app
</li>
<li>
The number of journeys required is determined by the vehicle class:
</li>
</ul><div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/553129191/00339d625aebab76cc10ad49/Screenshot+2022-07-27+at+11.37.12.png"></div>Who does the Sign Up incentive apply to?
The programme applies exclusively to new chauffeurs, accredited in London from 9th September 2021.

When will I receive my incentive?
You will see the reward in your chauffeur profile on the app as soon as you complete the required number of journeys. The incentive will be reflected in your weekly earnings the following Monday.

Do Business journeys count if I am driving an S-Class?
Yes, these journeys do count - any journey counts towards the progress of the sign-up incentive. 

Which journeys count towards the incentive?
Both ASAPs and pre-booked journeys count, including Assistant tariff. Additionally, journeys that were both paid cancellations and no shows.

I just joined, and completed my first journey but still don’t see the incentive, what should I do?
There might be a short delay between activating your account and when you start seeing the incentive in the app. Not to worry, any journey completed during this delay will be counted once the incentive appears on the app.

Who is not eligible for the incentive?
<ul>
<li>
Chauffeurs who are asked to complete accreditation as a result of low ratings will not be entitled to the sign-up incentive
</li>
<li>
If the Wheely partnership is ended prior to the sign-up incentive period being complete, then the sign-up incentive and referral are no longer valid

</li>
</ul>

Receiving the Sign-Up Incentive

<h2 id="h_7601fc5049">THE REFERRING CHAUFFEUR</h2>
To get a referral incentive, you need to:
<ul>
<li>
Share your unique referral code with a Chauffeur who has not previously worked with Wheely
</li>
<li>
Your code can be found in your Wheely app or by contacting the Wheely Operations team
</li>
<li>
Ask the person that you are referring to input this code when registering. This can be done when signing up online
</li>
<li>
Your referee must make the required number of journeys within the first 28 days of being accredited. The requirements for the number of journeys are shown in the table below
</li>
<li>
After successful completion of the required journeys, you will receive a £200 referral incentive
</li>
</ul>
The time at which the incentive is paid is dependent on the vehicle class driven:
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/539060302/381481c008818b6c3c2a0c92/Screenshot+2022-06-30+at+20.39.44.png"></div>*Your contact will receive a sign-up incentive for achieving the required number of journeys.

Where can I find my code?
Your code can be found in your Wheely app, as seen in the screenshot below. Alternatively, you can contact the Wheely Operations team on <a href="mailto:londonpartners@wheely.com" target="_blank" class="intercom-content-link">londonpartners@wheely.com</a>. 

<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/511239745/00656025c070cda080d17467/Referral.png"></div>
When will I get paid?
When your contact completes the required number of journeys within 28 days you will receive your referral incentive and they will receive their sign up incentive. Details of their sign up incentive can be found <a href="https://wheely.com/en/faq-for-drivers/uk/2424662/5273351" target="_blank" class="intercom-content-link">here</a>.


<h2 id="h_9e9e5eb0af">THE REFERRED CHAUFFEUR</h2>
Once my contact provides me with their code, where do I include this?
The referral code can be added when filling out the sign up form <a href="https://wheely.com/en/partner" target="_blank" class="intercom-content-link">on our website</a>. 

What happens if I don’t have a referral code, or I forget to provide a referral code?
If you don’t have a referral code or forget to provide one, your contact will not receive their referral incentive. However, you will still be eligible for the sign up incentive, as long as you complete the required number of journeys for your vehicle class. Further details can be found <a href="https://wheely.com/en/faq-for-drivers/uk/2424662/5273351" target="_blank" class="intercom-content-link">here.</a>

Please note:
<ul>
<li>
A maximum of 5 journeys per passenger will count towards the sign up incentive
</li>
<li>
The referred Chauffeur must be new to the Wheely platform (never registered before)
</li>
<li>
Each Chauffeur can refer a maximum of 6 chauffeurs
</li>
<li>
If the Wheely partnership is ended prior to the sign up incentive period being complete, then the sign up incentive and referral are no longer valid 
</li>
</ul>

Receiving the referral incentive

Will I receive a detailed statement of earnings?
Yes, you will receive a weekly statement of your earnings broken down by booking. You will receive this by email and it is also accessible via the partner dashboard at chauffeur.wheely.com. 

Will I receive an invoice for the commission I paid to Wheely?
Yes, we will send you an automated monthly invoice for your records. You will not need to do anything when you receive this as we will have already taken our commission automatically. This is an official document that you can use for your taxes (e.g. for claiming back VAT if you are VAT registered).

Statements of Earnings and Invoices

How much commission does Wheely charge?
Wheely charges 28% commission on all fares and classes in London.

Commission

Where can I see how much I have earned?
Once logged into the Wheely Chauffeur app, press Profile and then Earnings.

When do I receive my earnings?
We will send your earnings to you on a weekly basis. Chauffeurs receive payment for the previous week in the middle of the new week (on either Wednesday or Thursday depending on your bank).

How do you calculate the price of each journey?
You can check our pricing for different tariffs on our <a href="https://wheely.com/en/cities/london" target="_blank" class="intercom-content-link">website</a>.

There is a discrepancy in my earnings, what should I do?
If you identify a problem with the amount you’ve received please contact us at <a href="mailto:londonpartners@wheely.com" target="_blank" class="intercom-content-link">londonpartners@wheely.com</a>. Please include your job number, the value that you are challenging and a detailed description of the nature of the reason.

Earnings

Payments

Аэропорт Внуково

Аэропорт Домодедово

Аэропорт Жуковский

Аэропорт Шереметьево

Между Внуково, Домодедово и Шереметьево

First

Центральные и южные районы города, Васильевский остров

Петроградская сторона и северные районы города

Другое местоположение

Аэропорт Пулково Санкт-Петербург

Доверьте свой автомобиль профессиональному водителю

Трезвый водитель

Business

Mercedes-Benz E-Класс, BMW 7 серии

Сочи

Красная Поляна

Адлер

Аэропорт Адлер

Mercedes-Benz E-Класс, оборудованный детским креслом Mercedes-Benz KidFix для детей от 3 до 12 лет