What are diamonds?

Diamonds are a virtual currency on the Wheely platform, which can be exchanged for pre-booked journeys.

How can I earn diamonds?

Diamonds can be earned through completing ASAP journeys during specific time periods during the day and also through completing quality checks.

The total amount of diamonds that you earn for each ASAP journey will vary depending on the time of the day that journey is started (i.e. you have pressed "serving") as outlined in the table below:

Journey Acceptance Time

Monday-Thursday

Friday - Sunday

From 12 AM to 5:59 AM

+1

+1

From 6 AM to 9:59 AM

+12 💎💎

+12 💎💎

From 10 AM to 4:59 PM

+3

+8 💎💎

From 5 PM to 8:59 PM

+8 💎💎

+6

From 9 PM to 11:59 PM

+1

+1

Please note that the distribution of diamonds might change depending on the demand for journeys.

When will diamonds be added to my account?

Diamonds earned by completing ASAP journeys (you will see the amount within the app) will be added automatically once you’ve completed the journey.

Is there a cap?

Diamonds are capped at 500 diamonds, this means that if you have more than 500 diamonds you will not be able to earn any further diamonds whilst you’re total is above.

How is the diamond price for pre-booked journeys calculated?

The algorithm for the cost of pre-booked journeys in diamonds takes into account:

  • The number of active chauffeurs on the platform

  • The number of available pre-bookings at the time

  • The average number of diamonds that all chauffeurs have

  • The monetary value of the journey

This way, we can ensure a fair system for all as the number of diamonds that a journey costs are constantly changing.

What are the diamond penalties?

Please note that you may have diamonds deducted from your balance for the following reasons:

  • Missing a prebooked journey that you have reserved = -30 diamonds

  • Releasing a prebooked journey within 3 hours of the reservation time = -20

As such please ensure that you only take prebooked journeys which you intend to perform.