london

paris

dubai

moscow

sochi

Вызывая личного водителя, вы ожидаете высокого уровня сервиса. Задача Wheely — превзойти эти ожидания.

Водители

Водитель Wheely привезет все необходимое для вас и ваших близких

Личный помощник

Каждый водитель Wheely с гордостью соблюдает высокие стандарты сервиса, безопасности, этикета и конфиденциальности. Водители подтверждают свой профессионализм в Академии Wheely. 

Академия Wheely

О мелочах позаботимся мы, чтобы вы могли сосредоточиться на важном.

Комфортная встреча в аэропорту

What are diamonds?
“Diamonds” are a virtual currency on the Wheely platform, which can be exchanged for pre-booked journeys.

How can I earn diamonds?
Diamonds can be earned through completing ASAP journeys during specific time periods during the day, completing quality checks, and through the ongoing diamond incentive below.
<div class="intercom-container"><img src="https://downloads.intercomcdn.com/i/o/585386648/e263c77d1c70adc3b0fd6e28/Screenshot+2022-09-23+at+10.13.21+%281%29.png"></div>When will diamonds be added to my account?
Diamonds earned by completing ASAP journeys (you will see the amount within the app) will be added automatically once you’ve completed the journey. 

Diamonds earned through incentives are typically added the following business day (i.e. diamonds earned Fri-Sun are added on Monday). Please refer to the diamond incentive description for further information.

Is there a cap?
Diamonds are capped at 250 diamonds, this means that if you have more than 250 diamonds, you will not be eligible for the Diamond Booster.

How do diamond earnings get calculated under the Diamond Booster Incentive?
The diamonds will be calculated based on the hour in which you accepted an ASAP journey.

Are pre-booked journeys eligible under this incentive?
No, only ASAP journeys are eligible.

How does the algorithm work?
The algorithm takes into account:
<ul>
<li>
The number of active chauffeurs on the platform
</li>
<li>
The number of available pre-bookings at the time
</li>
<li>
The average number of diamonds you have 
</li>
<li>
The value of the journey
</li>
</ul>This means that the number of diamonds that a journey costs is constantly changing; this should be a fair system for all.

Diamonds

What is an acceptance rate?
Your acceptance rate is % of journeys you have accepted from the last 200 requests to accept a journey on the Wheely App (e.g. if you have had 200 requests and accepted 150 journeys your acceptance rate is 75%).

Where can I see my acceptance rate?
Your acceptance rate is located on the main menu in the Wheely Chauffeur app.

What should I do if I cannot accept a journey?
If you are not in a position to accept a journey, then please set your status to offline. This way, you will not be sent journeys you are unable to accept.

What happens if I have a low acceptance rate?
<ul>
<li>
If your acceptance rate is lower than 90%, then you will not be eligible to your weekly incentives
</li>
<li>
Weekly incentives allow you to earn between £400-1000 extra per week, so it is in your interest to maintain access to these
</li>
<li>
You may be required to come into the Academy to complete 2 days of accreditation and your first aid course
</li>
</ul>
Why is there an acceptance rate policy?
Our passengers need total reliability and a very high quality service.

Can I be asked to be unassigned from a journey?
Not unless there is an issue with your car or yourself.

Acceptance Rate

What is my rating and how is it calculated?
On every journey, passengers will be prompted to provide you with a rating from 1 to 5. Your rating is an average of the last 100 ratings that you have received from passengers. Your rating can be seen on your profile screen in the Wheely Chauffeur app.

I’ve just started with Wheely, how is my rating calculated?
When you first start working with Wheely, you are automatically given 100 5-star ratings.

What happens if my rating drops below 4.80?
Your account will be automatically waitlisted. Our quality control team will contact you regarding this.

Star Rating

Rating, Acceptance and Diamonds

Аэропорт Внуково

Аэропорт Домодедово

Аэропорт Жуковский

Аэропорт Шереметьево

Между Внуково, Домодедово и Шереметьево

First

Центральные и южные районы города, Васильевский остров

Петроградская сторона и северные районы города

Другое местоположение

Аэропорт Пулково Санкт-Петербург

Доверьте свой автомобиль профессиональному водителю

Трезвый водитель

Business

Mercedes-Benz E-Класс, BMW 7 серии

Сочи

Красная Поляна

Адлер

Аэропорт Адлер

Mercedes-Benz E-Класс, оборудованный детским креслом Mercedes-Benz KidFix для детей от 3 до 12 лет