london

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moscow

sochi

Вызывая личного водителя, вы ожидаете высокого уровня сервиса. Задача Wheely — превзойти эти ожидания.

Водители

Водитель Wheely привезет все необходимое для вас и ваших близких

Личный помощник

Каждый водитель Wheely с гордостью соблюдает высокие стандарты сервиса, безопасности, этикета и конфиденциальности. Водители подтверждают свой профессионализм в Академии Wheely. 

Академия Wheely

О мелочах позаботимся мы, чтобы вы могли сосредоточиться на важном.

Комфортная встреча в аэропорту

What is the issue with battery optimisation?
If Android consider the Wheely Chauffeur app to be consuming too much energy, it can terminate the app mid-journey, leading to a loss of earnings.

How do I turn off battery optimisation? Xiamoni
Instructions are based on Xiaomi MI 9, Android 10, 11.0.3 MIUI version and may differ from other MIUI versions.
<ul>
<li>
Close the app in the multitasking menu
</li>
<li>
Go to Settings -&gt; Battery &amp; Performance
</li>
<li>
Go to App battery saver
</li>
<li>
Choose the Wheely Chauffeur app
</li>
<li>
Set No restrictions, and reboot the device
</li>
</ul>Huawei
Instructions are based on Huawei, Honor 10, Android 9, EMUI 9.1.0 and may differ from other EMUI versions. 
<ul>
<li>
Go to Settings -&gt; Apps 
</li>
<li>
Go to Apps again
</li>
<li>
Go to the three dots in the top right corner, and click Special access
</li>
<li>
Go to Battery optimisation
</li>
<li>
Choose All apps, find and tap the Wheely Chauffeur app
</li>
<li>
Set Don’t allow
</li>
<li>
Reboot the device
</li>
</ul>Samsung
Instructions are based on Samsung S9+, Android 9, One UI 1.0 and may differ from other UI versions.
<ul>
<li>
Go to Settings -&gt; Apps
</li>
<li>
Go to the menu in the top right corner -&gt; Special access
</li>
<li>
Go to Optimize battery usage
</li>
<li>
Choose All apps, find, tap the Wheely Chauffeur app and toggle off the optimisation
</li>
</ul>ASUS
Instructions are based on ASUS ZenPhone, Android 8 and may differ from other UI versions.
<ul>
<li>
Open Mobile Manager application installed on your phone
</li>
<li>
Open PowerMaster and go to Auto-start manager
</li>
<li>
Find Wheely Chauffeur application and enable the toggle for autostart
</li>
</ul><h2 id="h_3d20433030">Protected apps/App Launch</h2>
<ul>
<li>
Go to Settings -&gt; Battery
</li>
<li>
Go to App launch
</li>
<li>
Find the Wheely Chauffeur app and toggle the switch to manually. Leave Auto-launch, Secondary launch and Run in background on
</li>
</ul>

Android Battery Optimisation

What do I do if I cannot accept journeys due to my status?
This is likely due to low or no internet connection on your device. We recommend the following:
<ul>
<li>
Move to a location with a more stable signal 
</li>
<li>
Reboot your device
</li>
</ul>

Difficulty accepting journeys due to status

What are the minimum requirements of an Android device?
In order to start working with Wheely and receive journeys, you first need to download the Wheely Chauffeur App. However, not all devices are compatible with the stable operation of the app. With some older smartphones, the app may inaccurately transmit coordinates or freeze.

For the app to work correctly, these are the minimum requirements for Android devices:
<ul>
<li>
Android version — 10.0 and higher
</li>
<li>
RAM — Minimum RAM of 3 GB
</li>
<li>
Processor modes — Qualcomm Snapdragon (version 630 and higher), Samsung Exynos, Hisilicon Kirim
</li>
<li>
Location hardware — The device must have A-GPS and GPS + GLONASS + GALILEO
</li>
</ul>The current version of the Wheely Chauffeur app is 3.38.0.

Which devices do not work with the Wheely Chauffeur app?
Since November 2019, Huawei Android smartphones no longer feature Google services and the Google Play store. Instead, the company now uses its own services and AppGallery store, which do not support the Wheely application.

Please note: this does not apply to Honor devices released since the beginning of 2021.

ZTE, Oppo and Realme are also not supported.

How do I turn on the Additional configuration?
<ul>
<li>
Set up High Accuracy of your GPS sensor
</li>
<li>
Go to Settings —&gt; Location —&gt; Location method/Mode —&gt; High accuracy
</li>
</ul>

Minimum Requirements For Android Devices

When should I update the Wheely Chauffeur app? 
We recommend always accepting and installing all application updates when they are suggested by your device.

How can I find out if my app needs to be updated on an iPhone?
Visit the App Store from your iPhone, select Updates and click on the update button next to the Wheely Chauffeur App. This will only appear if there is a new update.

How can I find out which version of Android is installed on my device?
Select the Settings menu item, and then tap About Phone/About Device in the list that appears.

What do I need to do to update to the latest version of Android? 
On the same screen, select System Update and check for available updates. Please note that during the installation of the update, your device must be connected to the WiFi and charger.

Updating the Chauffeur App

Should I use the Wheely App whilst connected to WiFi?
We do not advise connecting your phone to a WiFi network whilst using the app. The WiFi connection will intervene with your GPS and may cause your location to show up incorrectly. This may also cause issues with journeys such as the passenger being unable to find you, and the mileage of the journey being incorrectly calculated.

WiFi Connectivity

What do I do if the Wheely Chauffeur app freezes?
Please restart your device. Do not worry if you are on a job when this happens; as soon as you turn on your device and open the application again, the journey will reappear on the screen.

Frozen Application

Wheely Chauffeur App Issues

Аэропорт Внуково

Аэропорт Домодедово

Аэропорт Жуковский

Аэропорт Шереметьево

Между Внуково, Домодедово и Шереметьево

First

Центральные и южные районы города, Васильевский остров

Петроградская сторона и северные районы города

Другое местоположение

Аэропорт Пулково Санкт-Петербург

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Трезвый водитель

Business

Mercedes-Benz E-Класс, BMW 7 серии

Сочи

Красная Поляна

Адлер

Аэропорт Адлер

Mercedes-Benz E-Класс, оборудованный детским креслом Mercedes-Benz KidFix для детей от 3 до 12 лет