What information will I be able to see on a journey?
You will always be able to see the pick-up address, date & time of pick-up and the passenger’s first name.
Passengers may give further information such as their drop-off address and/or flight number.
What is the comment section?
The comment section allows passengers to leave specific requests relating to their journey. You must read this section and check that you are able to adhere to their requirements.
If they are giving specific pick-up instructions, please follow these.
If they are requesting a specific item, such as a child seat, and you are unable to adhere to this, please immediately contact the Customer Service team.
Some passengers may request a specific chauffeur on pre-booked journeys. If this is the case and you are NOT the chauffeur, please do not reserve the journey.