If you notice immediately after your vehicle has departed, please call or text your chauffeur directly on the number specified in your journey notifications.
If you notice after more time has passed, your chauffeur will bring it to the Wheely office. Please contact our Customer Service team in-app by clicking on Contact Customer Service or emailing support@wheely.com., and provide them with your journey number, which is shown on your receipt. We will then arrange to return your property as soon as possible.