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Help Reservations and Wheely Driver App When picking up a passenger

When picking up a passenger

When picking a passenger from a house (indicated by the symbol):

  • After stopping at the given address, select the “Arrived” status.

  • Be sure to follow any instructions left by the customer on the app.

  • If there is no obvious space to park at the given address, you will need to call the customer (do not call the customer if they have already given instructions in the comments section or if there is an obvious space).


When picking a passenger up from the street (indicated by the symbol):

  • Try to get as close as possible to the specified point.

  • The priority is the point on the map (rather than the text in the pick-up field).