How to claim cleaning fee?

1: As soon as you have discovered the soiling or the damage, stay polite and professional. Complete the trip to the final destination and go offline.

NOTE: Never ask the rider for cash or any other reimbursement.

2: Ensure that you're offline - driving a dirty car is against Wheely Service Quality policy.

3: Take detailed pictures of the damage/soiling.

4: Write a feedback detailing the incident and submit it to the support team.

5: Once the vehicle has been cleaned, submit the cleaning fee receipt within 48 hours of the trip stating the trip number, date and time of the trip.

NOTE: Failing to submit the receipt within the given period will affect the reimbursement.

We use cookies to provide a user-friendly, safe and personalised experience for our users. To accept cookies continue browsing as normal. You can learn more in our Cookie Statement