How to claim cleaning fee?

1: As soon as you have discovered the soiling or the damage, stay polite and professional. Complete the trip to the final destination and go offline.

NOTE: Never ask the rider for cash or any other reimbursement.


2: Ensure that you're offline - driving a dirty car is against Wheely Service Quality policy.

3: Take detailed pictures of the damage/soiling.

4: Write a feedback detailing the incident and submit it to the support team.

5: Once the vehicle has been cleaned, submit the cleaning fee receipt within 48 hours of the trip stating the trip number, date and time of the trip.


NOTE: Failing to submit the receipt within the given period will affect the reimbursement.

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